TERMS AND CONDITIONS

These Terms and Conditions govern your access to and use of the Apex Animal Health (Pty) Ltd. website and services. By visiting our site or placing an order, you agree to be bound by the terms set out below. Please read them carefully before using our website or purchasing our products.

GENERAL TERMS

This website is operated by Apex Animal Health (Pty) Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to Apex Animal Health. By accessing the site or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Shipping & Returns Policy.

We reserve the right to update or amend these Terms at any time. Changes will take effect upon posting to this page. Continued use of the site after such changes constitutes acceptance of the updated Terms.

ELIGIBILITY

By using this site, you confirm that you are either:

At least the age of majority in your region, or
Have given us your consent to allow any minor dependents to use our services under your supervision.

PRODUCTS AND SERVICES

All products and services displayed on our website are subject to availability. We reserve the right to:

Limit the quantities of any products or services
Modify or discontinue any products without notice
Correct any errors in pricing, descriptions, or availability

While we strive for accuracy, we do not guarantee that product descriptions or prices are free from error. We may cancel or refuse any orders placed for products listed at an incorrect price or with inaccurate information.

ACCOUNT INFORMATION

You agree to provide accurate, current, and complete information for all purchases made on our website. You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.

We will not be held liable for any loss or damage arising from your failure to protect your account information.

PAYMENT TERMS

All prices listed on our website are in South African Rand (ZAR) and include VAT, unless stated otherwise.

Payment must be completed at checkout using our secure third-party payment gateway. Apex Animal Health does not store or have access to your credit card or payment details.

INTERNATIONAL ORDERS

We currently do not process international orders directly through our website.

For customers outside of South Africa:

A formal quotation will be provided based on your required products, quantities, and destination.
Shipping fees, customs duties, and applicable taxes will be included in the quotation.
Orders will only proceed upon written acceptance of the quotation.

No international order will be fulfilled without following this quotation and confirmation process.

PROHIBITED USES

You may not use our site or its content:

For any unlawful purpose
To infringe on our intellectual property rights or the rights of others
To distribute malware, viruses, or harmful code
To interfere with the operation or security of our website or services

We reserve the right to suspend or terminate access if any prohibited use is detected.

INTELLECTUAL PROPERTY

All content on this website — including but not limited to text, product descriptions, logos, images, graphics, and layout — is the property of Apex Animal Health and protected under applicable copyright and trademark laws.

You may not copy, reproduce, distribute, or modify any content without our written permission.

LIMITATION OF LIABILITY

Apex Animal Health (Pty) Ltd. will not be held liable for any direct, indirect, incidental, or consequential damages arising from:

The use or inability to use our website
The purchase or use of our products
Delays in delivery or service interruptions outside of our control

All product use must comply with provided guidelines and, where applicable, be supervised by a qualified animal care professional.

CHANGES TO TERMS

We reserve the right to amend these Terms at any time. All updates will be published on this page with an updated effective date.

Your continued use of the website following changes indicates your acceptance of the revised Terms.

GOVERNING LAW

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes will be subject to the exclusive jurisdiction of the South African courts.

CONTACT

If you have any questions about these Terms and Conditions, please contact us at:

Email: info@apexanimalhealth.co.za
Telephone: 012-004 1178